What ChatSuite does

AI agents, a shared inbox and a REST API for the WhatsApp numbers your business already uses.

AI agents

Replies on its own: An agent is assigned to one or more of your numbers and replies on its own. You decide which chats it may answer and how many replies it may send.
Hands over to a person: Agents are instructed to hand the chat to a person when the customer asks for one, when they pick up a complaint, or when they cannot make progress on a question. They stay silent while a colleague has the chat.
Tools with approval: Any tool an agent calls in your other systems can be set to wait until a person approves it.
Knowledge base: ChatSuite reads up to 24 months of your WhatsApp history and turns the answers you give most often into knowledge items and FAQs, which you can read and edit at any time.

Shared inbox: Every chat from every connected number lands in one inbox, which your colleagues can search and filter once you invite them to the organization.
Analytics: The analytics page shows sent, delivered, read and failed messages, your delivery rate, average response time and how long each number stayed connected, over 7, 30 or 90 days, and exports to CSV or JSON.

QR code: Scan a QR code from the WhatsApp app on your phone.
Meta's WhatsApp Business Platform: Connect an account on Meta's WhatsApp Business Platform.

Send with one request: Authenticate with a bearer token from the dashboard and send from any of your connected numbers with a single POST request.
Signed webhooks: Webhooks deliver events such as message.received, message.delivered and session.disconnected to your URL, signed with HMAC-SHA256 in the X-Webhook-Signature header.