FAQ

You scan a QR code with your phone, the same way you link WhatsApp Web, and ChatSuite takes over from there. If you prefer the official route, you can connect a number through Meta's WhatsApp Business API instead.

Yes, an organization can hold several WhatsApp numbers, because plans are sized by conversations a month and by AI agents rather than by numbers. If you need many numbers, contact us.

A number linked by QR code works like WhatsApp Web. It is not an official Business API connection, so WhatsApp can restrict a number that sends bulk or unwanted messages. Use it for conversations your customers expect. For high volume, connect through Meta's WhatsApp Business API.

ChatSuite tries to reconnect on its own. You see the connection status in your dashboard, and webhooks tell your systems when it changes. If WhatsApp logs the number out, you scan the QR code again.

Starter covers up to 1,000 conversations a month with 1 AI agent, Growth up to 5,000 with 3 agents and Scale up to 20,000 with 10 agents. Enterprise has no limit on either and is priced on request.

Starter is CHF 49 a month, Growth CHF 129 and Scale CHF 299, in Swiss francs. Paying yearly saves about 20%, at CHF 470, CHF 1,240 and CHF 2,870 a year. Meta bills its per-message fees for the WhatsApp Business API separately, so they are not part of these prices.

Yes. Starter, Growth and Scale each start with 14 days free, on the plan and billing period you pick on the pricing page. If you sign up from anywhere else, the trial runs on Starter, billed monthly. A card is required to start it, nothing is charged until day 15, and you can cancel before then from Manage billing in your organization settings.

No, you pay for your plan, plus Meta's per-message fees if you use the WhatsApp Business API.

Yes. ChatSuite has a REST API and webhooks, so you can connect a CRM, a helpdesk, a shop or your own application. The API documentation has examples.

Starter comes with email support and Growth with priority support. Scale has dedicated support, and Enterprise extends it to 24/7 with an SLA.

Manage billing in your organization settings opens the Stripe customer portal, where you can cancel or update your card. To move to another plan, contact us.

Yes. ChatSuite stores message text, senders, timestamps and delivery status so the inbox, your AI agents and the analytics can show history. The data belongs to your organization and is kept apart from other organizations. The privacy policy has the details.